Guarantee

The Furnace Room stands behinds its guarantee, and we take pride in what we offer to our customers.

Isn’t about time that service companies take the risk out of doing business with them?

Total Security

100% MONEY BACK GUARANTEE

We agree to accept both personal and company responsibility for your 100% complete satisfaction with the materials and the work provided by us, and paid for by you. During the first year, if you are dissatisfied with the performance of the equipment, our service, our people, or for any reason, The Furnace Room will correct the problem to your satisfaction or we will remove the system that we installed, within 30 days of your request, and refund the entire contract price.

EXCLUSIVE “NO LEMONS” GUARANTEE

We recognize that not every manufactured piece of heating and cooling equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a NO LEMONS guarantee on our RISK-FREE systems. Simply stated, should the compressor in your air conditioner fail during the first five years of ownership, or should the heat exchanger in your furnace crack during the first 10 years of ownership, we will remove the “lemon” and install a completely new one. If you’ve ever bought a lemon before, you’ll truly appreciate our commitment to your long-term satisfaction.

TEMPERATURE SELECTION GUARANTEE

We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenace manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than + 1°F at your electronic digital thermostat, whether heating or cooling your home. If the desired temperature selection is not achieved we will make any upgrades, modifications, or repairs necessary to reach the desired temperature, at no charge to you, for a period of five years.

INSTALLATION WORKMANSHIP GUARANTEE

Our installation technicians are the best in skill, attitude, and workmanship. They’ll care for your home and complete the job with speed and precision. They wear floor savers, clean up when they are finished, and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll refund whatever amount of the purchase price you feel to be fair.

LOWEST PRICE GUARANTEE

Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and is not included, in any heating and cooling system, you choose for your home. Our Price Guarantee is our promise to you, that you cannot find a comparable installation for less… or we’ll pay you a $50.00 bonus over the difference. All we ask is that the comparison be “apples to apples.”

Some terms and limitations apply.

See our representative for specific details.

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